Legal
The details.
Terms and Conditions
1. Introduction and Agreement
Welcome to adamsapple.ae (the "Site"). This website is operated by Adams Apple FZE ("we", "us", or "our"), a company registered in the Sharjah Airport International Free Zone (Saif Zone), UAE.
By accessing, browsing, or making a purchase on this Site, you ("User" or "Customer") agree to be bound by these Terms and Conditions, our Return & Refund Policy, our Warranty Policy, and our Privacy Policy. These terms comply with UAE Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means, UAE Consumer Protection laws, applicable UAE Central Bank and local banking regulations, international digital commerce standards (including EU consumer directives principles and cross-border data processing frameworks like GDPR compliance benchmarks where applicable), and merchant processing regulations for payment gateways like Stripe, Tabby, and Tamara.
2. Eligibility & Legal Capacity
Age Requirement: You must be at least 18 years of age, possess the legal capacity to enter into binding contracts, and hold a valid payment method accepted by our platform.
Jurisdiction Restrictions: At launch, adamsapple.ae exclusively operates, fulfills, and ships orders within the United Arab Emirates (UAE). Users accessing the site from outside the UAE do so on their own initiative and are responsible for compliance with local laws.
3. Account Security and User Responsibilities
Account Creation: You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials and password.
Prohibited Activities: You agree not to use the Site for any fraudulent, abusive, or unauthorized purpose, including violating any UAE cybercrime laws, attempting to breach platform security, or providing false personal data.
4. Pricing, Catalogues, and VAT
Accurate Pricing: Prices displayed on adamsapple.ae are in UAE Dirhams (AED) and are inclusive of UAE Value Added Tax (VAT) where applicable.
Errors and Omissions: While we strive to maintain accurate SKUs, descriptions, and pricing, we reserve the right to correct any errors, inaccuracies, or omissions and to cancel or refuse orders placed for products listed at an incorrect price.
Import Duties (International): For any future international shipments, the customer is designated as the importer of record and is solely responsible for all import duties, customs clearance fees, and destination taxes.
5. Payments, Processing, and Financial Compliance
Authorized Gateways: We process payments securely through certified third-party merchant service providers, including Stripe, Tabby, and Tamara.
PCI-DSS Compliance: We do not store raw credit card or sensitive financial data on our servers. All card transactions are encrypted and processed securely via PCI-DSS compliant payment gateways.
Cardholder Terms: By submitting an order, you warrant that you are an authorized user of the credit/debit card, or installment account (Tabby/Tamara) used for payment.
Fraud Prevention & UAE Banking Compliance: In compliance with UAE financial regulations and anti-money laundering (AML) frameworks, transactions flagged for potential fraud, unauthorized card use, or verification failures may be canceled, suspended, or subjected to identity verification requests.
6. Shipping, Delivery, and Fulfillment
Fulfillment Partners: Orders are fulfilled from our available stock locations primarily within the UAE and shipped via authorized logistics carriers such as Emirates Post.
Delivery Timelines: Standard delivery within the UAE is estimated between 2 to 3 business days, unless otherwise specified during checkout.
Risk of Loss: Risk of loss and title for items purchased pass to you upon successful delivery of the items to the designated shipping carrier or receipt by the customer.
7. Returns, Refunds, and Warranty
- 14-Day Return Policy: You are entitled to return unused, original-condition products within 14 days of delivery. Return shipping costs are borne by the customer, and items must be shipped back to:
Adams Apple FZE, Q3-098, Saif Zone, Sharjah, UAE.
12-Month Warranty: Hardware items are backed by our 12-Month Limited Warranty covering manufacturing defects, excluding physical, liquid, or user-induced damage.
Detailed rules are outlined in our separate Return & Refund Policy and Warranty Policy pages.
8. Data Protection and Privacy (UAE & International Alignment)
Data Collection: We collect PII (names, phone numbers, delivery addresses, email addresses), transactional history, and behavioral data to optimize user experience, process orders, and manage customer journeys.
Regulatory Adherence: We handle your data in strict compliance with UAE data protection regulations and align with recognized global privacy frameworks (such as EU GDPR principles regarding data transparency, security, and user consent) when processing data of international visitors.
Consent: By utilizing our website, interacting with tracking pixels, or placing an order, you consent to our collection and processing of your data as required for secure execution and analytics. You reserve the right to opt out of marketing communications at any time.
9. Intellectual Property
All content included on adamsapple.ae—including text, graphics, logos, images, code, and software—is the property of Adams Apple FZE or its content suppliers and is protected by UAE and international copyright, trademark, and intellectual property laws. Unauthorized reproduction or commercial exploitation is strictly prohibited.
10. Limitation of Liability & Force Majeure
Disclaimer: The site and all products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
Liability Cap: To the maximum extent permitted by UAE law, Adams Apple FZE shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Force Majeure: We shall not be held liable for any failure or delay in performance resulting from events beyond our reasonable control, including acts of God, natural disasters, telecommunications failures, cyber-attacks, government actions, or logistics disruptions.
11. Governing Law and Dispute Resolution
Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Emirate of Sharjah and the Federal Laws of the United Arab Emirates.
Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these terms, including their formation or breach, shall be settled amicably through customer support (support@adamsapple.ae). If unresolved, the dispute shall be subject to the exclusive jurisdiction of the competent courts of the Sharjah, UAE.
12. Changes to Terms
Adams Apple FZE reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website, with the "Effective Date" updated accordingly. Continued use of the site constitutes your binding acceptance of the updated terms.
For any inquiries regarding these Terms and Conditions, please contact us at support@adamsapple.ae or enquiry@adamsapple.ae.
Returns and refunds
At Adams Apple FZE ("we," "us," or "our"), customer satisfaction is our top priority. Please review our Return and Refund Policy carefully to understand your rights and our procedures regarding returns, replacements, and refunds.
1. 14-Day Free Return Policy
We offer a 14-day return period from the date you receive your order, subject to the following terms:
Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all included accessories, manuals, and documentation.
Return Shipping Costs: Return shipping costs are the responsibility of the customer.
Return Address: All authorized returns must be shipped to our designated facility:
Adams Apple FZE
Q3-098, Saif Zone, Sharjah, United Arab Emirates
2. 12-Month Limited Warranty
In addition to our 14-day return window, products purchased on adamsapple.ae are covered by a 12-Month Limited Warranty against manufacturing defects, subject to standard terms and conditions.
Coverage: Covers internal hardware faults and functional manufacturing defects occurring during normal usage.
Exclusions: The warranty does not cover accidental damage, liquid damage, unauthorized repairs/modifications, misuse, or normal wear and tear.
3. How to Initiate a Return
Contact Support: Email our team at support@adamsapple.ae with your order number, purchase receipt, and a brief description of the reason for the return (including photos or video if applicable).
Return Authorization: Once reviewed and approved, our support team will provide instructions on sending the item back.
Ship the Item: Pack the product securely in its original packaging and dispatch it via your preferred courier service to our return address above. Retain proof of postage/tracking.
4. Refund Process & Timelines
Inspection: Upon receiving your returned item at our Saif Zone facility, our quality control team will inspect it to verify eligibility.
Approval: We will notify you via email regarding the approval or rejection of your refund.
Refund Method: Approved refunds will be processed back to your original payment method (e.g., Stripe credit/debit card, Tabby, or Tamara).
Processing Time: Once approved, refunds typically take 5 to 14 business days to reflect in your account, depending on your bank or payment provider’s processing times.
5. Non-Returnable & Non-Refundable Items
Items returned after 14 days from delivery (unless covered under a valid warranty claim).
Products damaged due to customer misuse, liquid exposure, or unauthorized tampering.
Items missing original packaging, serial numbers, or included accessories.
6. Damaged or Incorrect Items Received
If you receive an order that is damaged in transit or incorrect, please notify us within 48 hours of delivery by emailing support@adamsapple.ae with photos of the package and item. We will arrange a replacement or issue a full refund at no extra cost to you.
7. Delivery & Taxes Notice
Shipping Region: Currently, order fulfillment and delivery are available exclusively within the United Arab Emirates (UAE).
VAT: All product prices listed on adamsapple.ae are inclusive of UAE Value Added Tax (VAT).
8. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us:
Customer Support Email: support@adamsapple.ae
General Enquiries: enquiry@adamsapple.ae
Operating Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GST)
Warranty
1. Warranty Overview
All hardware products purchased on adamsapple.ae come with a 12-Month Limited Warranty provided by Adams Apple FZE. This warranty is valid for twelve (12) months from the date of original delivery to the customer.
This warranty applies to all devices sold across available conditions and configurations on our platform, subject to the terms, conditions, and exclusions outlined below.
2. What Is Covered
Our 12-Month Limited Warranty covers functional hardware defects and internal component failures arising during normal, intended use of the product, including:
Internal Hardware Faults: Logic board issues, processor faults, display defects (unrelated to physical impact), speaker/microphone failures, Wi-Fi/cellular connectivity defects, and internal charging port faults.
Battery Performance: Batteries that fail to hold a charge or fall significantly below normal operational thresholds due to manufacturing/component defects during the warranty period.
3. What Is Not Covered (Exclusions)
This warranty does not cover:
Physical & Accidental Damage: Cracks, dents, scratches, bent frames, broken glass, or damages caused by drops, pressure, or impact.
Liquid / Moisture Damage: Any corrosion, oxidation, or internal liquid ingress, regardless of the device's IP rating or original water-resistance claims.
Misuse or Neglect: Damage caused by improper handling, exposure to extreme thermal conditions, power surges, or non-compliant charging accessories.
Unauthorized Repairs or Alterations: Any device opened, repaired, modified, or serviced by an unauthorized third party or non-certified technician.
Software & Data: Operating system issues, malware, third-party software incompatibilities, or loss of user data. Customers are responsible for backing up their data prior to sending a device in for repair.
Normal Wear and Tear: Gradual aesthetic cosmetic degradation or natural battery capacity depletion through regular daily use.
Loss or Theft: Stolen or misplaced items.
4. How to Submit a Warranty Claim
If your product experiences a defect during the 12-month warranty period, follow these steps to file a claim:
Contact Us: Email support@adamsapple.ae with your order number, product serial number/IMEI, and a detailed description of the issue (along with clear photos or video if applicable).
Initial Assessment: Our technical support team will evaluate your claim and provide instructions for return inspection if eligible.
Ship Your Device: Pack the device securely and send it to our service centre:
Adams Apple FZE
Q3-098, Saif Zone, Sharjah, United Arab Emirates
Note: Return shipping costs for warranty evaluation are the customer's responsibility unless determined otherwise by support.
5. Warranty Remedies
Upon receiving and inspecting your device at our Saif Zone facility:
Repair: If the fault is verified and covered under warranty, we will repair the defective hardware component free of charge using genuine or high-grade equivalent replacement parts.
Replacement: If the product cannot be repaired within a reasonable timeframe, we will replace it with a unit of identical model, condition, and configuration (or an equivalent model agreed upon by the customer).
Store Credit / Refund: If a repair or direct replacement is not possible, a refund or store credit calculated based on the purchase value may be issued at our discretion.
6. Important Notes
Data Security: Please back up all personal data and sign out of personal accounts (e.g., Apple ID, iCloud, Google Account) before handing over or shipping your device. Devices locked with user accounts cannot be serviced under warranty.
Jurisdiction: This warranty policy is governed by the applicable laws of the United Arab Emirates.
7. Contact Information
For any questions regarding your warranty status or to lodge a claim, please reach out to:
Customer Support: support@adamsapple.ae
General Enquiries: enquiry@adamsapple.ae
Working Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GST)
Privacy Policy
1. Introduction
At Adams Apple FZE ("we," "us," or "our"), operating the website adamsapple.ae, protecting your personal information and respecting your privacy is a core priority.
This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you visit our website, register an account, purchase products, or interact with our online services. This policy is structured in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Data Protection Law), as well as internationally recognized data protection principles—including the General Data Protection Regulation (GDPR) for users in the European Union and regional regulations across Africa—ensuring seamless cross-border privacy standards.
2. Personal Data We Collect
We collect personal information necessary to process your orders, improve your shopping experience, and comply with legal requirements.
A. Personally Identifiable Information (PII)
Contact Details: Full name, phone number, delivery address, and email address.
Account Credentials: Username, password, and account settings.
B. Transactional & Financial Data
Purchase History: Orders, preferred device models, color/storage configurations, returns, and repeat purchase trends.
Payment Information: Payment methods and tokenized transaction records. Note: We never store raw credit card numbers or full cardholder details on our servers. All payment transactions are handled directly by PCI-DSS compliant providers (Stripe, Tabby, and Tamara).
C. Technical, Behavioral & Demographic Data
Traffic Sources: Information on how you arrived at our site (e.g., Google Search, social media ads, direct links).
Behavior Flow: Product pages viewed, clicks, items added to or removed from cart, and cart drop-off points.
Device & Session Data: IP addresses, device types, browser types, operating systems, screen resolution, and time zone settings.
3. How We Collect Your Data
Direct Interactions: Information you provide when creating an account, placing an order, contacting support, or subscribing to newsletters.
Automated Technologies: Cookies, tracking pixels, and analytics logs that monitor site usage and browsing behaviors.
Third-Party Partners: Fraud prevention services, payment gateways, and delivery partners (such as Emirates Post).
4. How We Use Your Personal Data
We process your data for the following lawful business purposes:
Order Fulfillment: Processing transactions, arranging shipping via carrier partners (e.g., Emirates Post), providing order tracking, and processing returns or warranty claims.
Customer Support: Communicating regarding order updates, inquiries, and customer service requests (order@adamsapple.ae and enquiry@adamsapple.ae).
Analytics & Optimization: Analyzing customer journey flow and site navigation to optimize user experience, correct technical errors, and decide on launch strategies for new product lines.
Security & Fraud Prevention: Verifying identity, detecting suspicious activity, and preventing credit card fraud or unauthorized access.
Marketing & Personalization: Providing customized product suggestions, promotional offers, and relevant ads (subject to your explicit consent).
5. Payment Security and Financial Compliance (PCI-DSS)
We adhere strictly to payment industry security standards:
All online credit card payments and Buy-Now-Pay-Later (BNPL) transactions are processed through end-to-end encrypted integration with Stripe, Tabby, and Tamara.
Financial processing complies with UAE Central Bank rules and PCI-DSS (Payment Card Industry Data Security Standard) mandates.
Adams Apple FZE does not process, store, or view your sensitive payment card numbers on our servers.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and analytical tools to provide a seamless browsing experience.
Essential Cookies: Necessary for basic website functions, such as shopping cart memory and secure login.
Analytics Cookies: Track user behavior flow, device preferences, and traffic sources to help us measure and improve site performance.
Marketing Cookies: Used to deliver relevant advertisements tailored to your interests.
Cookie Consent: Upon visiting adamsapple.ae, a cookie banner enables you to accept or configure your tracking preferences. You can also disable cookies through your web browser settings.
7. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data to third parties. We share your information strictly on a need-to-know basis with trusted service providers who assist us in operating our business:
Logistics & Delivery Carriers: Companies such as Emirates Post to ensure accurate order delivery.
Payment Gateways: Stripe, Tabby, and Tamara to process financial transactions safely.
Hosting & Web Services: Secure website hosting (Netlify) and database hosting (Supabase).
Legal & Regulatory Authorities: When required by UAE law, court order, or governmental agencies to comply with legal obligations or protect our legal rights.
8. International Data Transfers
When transferring data across international borders (for instance, to global payment processors or analytics servers), we ensure appropriate safeguards are implemented. All data transfers comply with the transfer mechanisms set forth in the UAE Data Protection Law, the EU GDPR, and applicable international data privacy standards.
9. Data Retention & Security Measures
Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, and reporting requirements.
Security Protocols: We implement robust administrative, technical, and physical security measures—including SSL encryption, secure access controls, and regular system audits—to protect your personal data against loss, unauthorized access, alteration, or disclosure.
10. Your Legal Rights
Depending on your jurisdiction (under UAE Law, EU GDPR, or other applicable privacy laws), you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data where there is no legal requirement for us to retain it.
Right to Restrict or Object: Object to or restrict the processing of your data for direct marketing or specific analytics.
Right to Withdraw Consent: Revoke your consent for optional cookies or marketing communications at any time.
To exercise any of these rights, please contact us at privacy@adamsapple.ae or support@adamsapple.ae.
11. Third-Party Links
Our website may contain links to external sites (such as payment providers or social media platforms). We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any third-party site you visit.
12. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, operational practices, or website features. Updates will be published on this page with an updated "Effective Date."
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Legal Entity: Adams Apple FZE
Address: Q3-098, Saif Zone, Sharjah, United Arab Emirates
Customer Support: support@adamsapple.ae
General Enquiries: enquiry@adamsapple.ae
Privacy Enquiries: privacy@adamsapple.ae
Operating Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GST)
Legal notice
Adams Apple FZE
Q3-098, Saif Zone, Sharjah, United Arab Emirates
Registration number: 23505 (Sharjah Airport International Free Zone)
- Customer support: support@adamsapple.ae
- General enquiries: enquiry@adamsapple.ae
- Privacy enquiries: privacy@adamsapple.ae
- Operating hours: Monday to Saturday, 9:00 AM to 6:00 PM (GST)
iPhone and Apple are trademarks of Apple Inc. Galaxy and Samsung are trademarks of Samsung Electronics Co., Ltd. Adams Apple FZE is an independent reseller and is not affiliated with Apple or Samsung.