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Choose your condition.
Grades describe appearance only. Every phone works like new. See the grades
Your new phone
Delivery with Emirates Post, tracked to your door
12-month warranty, checked in our Dubai workshop
14 days to return or exchange
Every phone,
checked by hand.
Inside our workshop →Why it lasts. Every phone, checked the same way.
Verified and tested inspection steps, completed on every phone.
Certified software diagnostic, tested before validation.
Guaranteed authentic, original replacement parts.
No motherboard repair performed. Ever.
Questions?
Answers.
What does the 12-month warranty cover?+
Internal hardware faults and manufacturing defects that appear during normal use, for 12 months from delivery: logic board, processor, display defects not caused by an impact, speakers, microphones, Wi-Fi and cellular, charging port and battery defects. We repair the device free of charge, or replace it if it cannot be repaired.
Can I return my phone?+
Yes, within 14 days of delivery, if it is unused and in its original condition and packaging, with all accessories. Write to support@adamsapple.ae to get a return authorisation. Return shipping is at your expense; the refund goes back to your original payment method in 5 to 14 business days.
How can I pay?+
By card (Visa, Mastercard, Apple Pay) through Stripe, in 4 interest-free payments with Tabby or Tamara, or cash on delivery (AED 10 fee, confirmed by SMS). Prices are in AED and include VAT.
How is my phone delivered?+
We deliver across the United Arab Emirates with Emirates Post, usually in 2 to 3 business days, with tracking by email. A parcel damaged in transit or a wrong item: tell us within 48 hours of delivery and we replace it or refund you in full.
What about the battery?+
Every battery is tested in our workshop. A battery that fails to hold a charge or falls well below normal levels because of a defect is covered by the 12-month warranty. The natural loss of capacity with daily use is not a defect.
What is not covered?+
Drops, cracks, dents and scratches, liquid damage (whatever the water-resistance rating), repairs or modifications by a third party, misuse, normal wear and tear, software issues and data loss, loss or theft. Back up your data and sign out of your Apple ID or Google account before sending a phone in.