General

  • Adam's Apple FZC, a company registered in the United Arab Emirates, provides the website and services (the "Website and Services") to you subject to these terms and conditions (the "Terms and Conditions"). By using the Website and Services, you agree to be bound by these Terms and Conditions.
  • Adam's Apple FZC reserves the right to modify these Terms and Conditions at any time without prior notice. By continuing to use the Website and Services after any modifications are made, you agree to be bound by the modified Terms and Conditions.

Products and Services

  • Adam's Apple FZC sells used and refurbished mobiles on its website.
  • All products and services are subject to availability.
  • Adam's Apple FZC reserves the right to modify the products and services offered at any time without prior notice.

Pricing and Payment

  • Prices for used and refurbished mobiles are subject to change at any time without prior notice.
  • Adam's Apple FZC accepts a variety of payment methods, including credit and debit cards, online wallets, and cash on delivery.
  • Adam's Apple FZC is not responsible for any fees or charges associated with payment processing.

Shipping and Returns

  • Adam's Apple FZC ships used and refurbished mobiles to customers within the United Arab Emirates.
  • Adam's Apple FZC reserves the right to use any shipping carrier of its choice.
  • Shipping costs are calculated at checkout and are based on the weight and size of the order and the shipping destination.
  • Customers have the right to return used and refurbished mobiles within 14 days of purchase for a full refund, provided that the mobiles are in the same condition as when they were received.
  • Return shipping costs are the responsibility of the customer.

Refurbished Mobile Battery Health Policy

All refurbished mobiles sold by Adam's Apple FZC come with a 100% battery health guarantee. This means that your battery will be able to hold a full charge and provide the same performance as a new battery.

Refurbished Mobile Box and Lightning Cable Policy

All refurbished mobiles sold by Adam's Apple FZC come with a generic box and lightning cable. This ensures that your mobile is protected during shipping and that you have all the accessories you need to start using it right away.

If you have any questions about our refurbished mobile battery health or box and lightning cable policy, please contact us at contact@adamsapple.ae

Warranty

Adam's Apple FZC provides a 1-year warranty on all refurbished mobiles, except for LCD, broken glass, battery, and any other damage caused by misuse.

If you face any issue in your device within 15 days of purchase, you are eligible for a full refund. After 15 days, Adam's Apple FZC will repair or replace your device at its discretion, if it cannot be repaired, subject to the following exclusions:

  • LCD damage
  • Broken glass damage
  • Battery damage
  • Damage caused by misuse, abuse, or neglect

To make a warranty claim, please contact Adam's Apple FZC customer support at contact@adamsapple.ae You will need to provide your proof of purchase and a description of the issue you are experiencing.

If your device is damaged due to one of the exclusions listed above, the warranty will be void.

Example:

If you purchase a refurbished mobile from Adam's Apple FZC and the screen is cracked during delivery, you are eligible for a full refund. If the screen cracks after 15 days of purchase due to a drop or other misuse, the warranty will be void.

If the battery fails within 15 days of purchase, Adam's Apple FZC will replace the battery at no cost. If the battery fails after 15 days of purchase due to a defect, Adam's Apple FZC will replace the battery at its discretion. If the battery fails after 15 days of purchase due to misuse, abuse, or neglect, the warranty will be void.

Customer Service

  • Adam's Apple FZC provides customer support via email at contact@adamsapple.ae and Online Live Chats.
  • Customer support is available from Monday to Saturday from 9:00 AM to 5:30 PM.

Intellectual Property

  • The Website and Services, including all content, features, and functionality of the Website and Services, are the property of Adam's Apple FZC or its licensors.
  • You are granted a non-exclusive, non-transferable license to use the Website and Services for your personal, non-commercial use.
  • You agree not to copy, modify, distribute, sell, or transfer any of the Website and Services content without the express written permission of Adam's Apple FZC.

Limitation of Liability

  • To the maximum extent permitted by law, Adam's Apple FZCΒ shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connectionΒ with your use of the Website and Services.

Governing Law

  • These Terms and Conditions will be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC Laws).
  • The parties irrevocably agree that any dispute arising out of or in connection with these Terms and Conditions, or in connection with the negotiation, existence, legal validity, enforceability, or interpretation of these Terms and Conditions, regardless of whether the same shall be regarded as contractual claims or not, shall be exclusively governed by and determined only in accordance with DIFC Laws.

Entire Agreement

  • These Terms and Conditions constitute the entire agreement between you and Adam's Apple FZC with respect to your use of the Website and Services.

Contact Us

  • If you have any questions about these Terms and Conditions, please contact us at contact@adamsapple.ae

Modifications to Our Terms & Conditions

Adam's Apple FZC reserves the right to modify these Terms and Conditions at any time without prior notice. By continuing to use the Website and Services after any modifications are made, you agree to be bound by the modified Terms and Conditions.

Consent

By using the Website and Services, you agree to be bound by these Terms and Conditions.